I’m glad you’re here?
Because we have important things to discuss.
What is it al l about?
Ah…the things that matter!
The intent of this blog:
- Meaningful conversations
- Write about learning experiences
- Stimulate thought
My professional mission: To assist businesses in becoming leaders in their respective industries collaborating with them in the development of their people. To generate value to clients and community by immersing myself as a contributing member of the communities in which I conduct business.
- My world of work revolves around assisting people in becoming leaders regardless of title. I deliver consulting and training services to
- businesses that propel them in becoming leaders in their respective industries. The foundation of the work is based on the belief that it really is all about people! It’s about coaching and training people at all levels, in all functions across all industries to be competent and able to to inspire and engage others.
- When people can do this, a workforce can achieve very high levels of commitment and as Watson Wyatt’s research shows, businesses with an engaged workforce will outperform their competitors by 43% to 202%.
- The areas of I impact for a business are: leadership, improved sales, service excellence, teamwork, communication effectiveness and ongoing process improvement and innovation
Since this is the first entry, and for those readers that know nothing about me, I’ve decided to interview myself. Here it goes…
How did I first become aware of the training and performance development field?
- Back in 1979, my parents gave me a copy of How to Win Friends and Influence People, along with a watch and a typewriter for my high school graduation. My dad handed it to me while saying, “Debra, this is a great book with great tools. You may not think you need this now, but one day you will.” He was right! This book reinforced all that I believed about how much good can happen when people work together. It was only 4 years later I found myself working with a Dale Carnegie franchise down in New Orleans, Louisiana.
What are some facts about my upbringing?
- I was raised in Roslyn Heights, NY on the north shore of Long Island, beautifully nestled between the L.I. Expressway, Northern State Parkway, L.I. Railroad and Roslyn Rd. The house would shake when the train came by. For the record, I do not say
- beginning with the guttural sound that the letter
- I am number 3 of 4 kids. My folks owned and operated a music store in Port Washington for over 40 years. My father played Broadway for 20 years as a bassoonist. My mother taught most of Roslyn’s youth guitar in our home after school. Along with my brothers and sister, musical education was a significant part of our existence.
- Athletically, I was a sprinter on track from elementary school through high school. Also did well in the long jump. (That’s as far as I go with the Al Bundy syndrome.) Loved to play tennis. Gym class was always fun. I did Crew in college and of course throughout high school and college, I was always feeding my musical interests.
Where did I go for higher education?
- Boston University – B.S. in Broadcast and Film with a double in Marketing. I’m still involved with radio broadcasting. Stay tuned as some exciting information unfolds. My capstone project was the production of a Rock Video. Yep, you’ve got it, it’s on VHS Tape. VHS Tape Cassettes are those huge 4×9 contraptions. Amazing.
- Antioch New England Graduate School – M.S. Organizational Development and Management. My capstone project and research was on building cultures of internal service. Taking care of peers and employees to drive excellence in customer experiences, and in turn, favorably impacting profitability.
What positions did I hold prior to my 26 year training & development career?
- Retail sales in music, clothing and sports equipment stores
- Office Clerk for one of the Deans at Boston University
- Aerobics/Fitness Instructor at women’s fitness center (that had pink Nautilus equipment)
- Radio Sales and Production for New Orleans’ WWIW, The Way It Was! Big Band station. (First job out of college) My dad sent me a tambourine to play on the corner in case I was having trouble with sales collections. He was a funny guy!
How did I happen to move from the broadcast industry to the training & development business?
It didn’t take long for me to figure out that I would much rather do production work and be on-air than to sell air time. So, while in the Big Easy, I researched companies that had a national presence so I would eventually be able to transfer back to the northeast. Keep in mind, researching companies in 1984 was done without the internet. I wrote a note to the Dale Carnegie Training franchise owner, Paul Phillips, still one of my mentors. The handwritten note, without a resume, mentioned how I first heard of Dale Carnegie and that I was very eager to meet with him to explore how I could contribute to the goals of his team. The next week, I received a phone call from Paul, arranged an appointment, shared my resume, and took an assessment that reported I had very low energy. Paul thought it through and baffled by the results, he hired me anyway. Day one on the job as a Sales Executive was also session 1 of the then, 14-week long Effective Communications Human Relations course. As soon as I saw the trainer in action, I said to myself…”I can do that!” I became a trainer early in 1985 after 300 hours in the certification process. It became immediately apparent that we had struck a mutually beneficial chord and I am forever grateful to Paul for his guidance.
What are the organizations through which I contribute to the community?
- Greater Nashua Chamber of Commerce’s Leadership Greater Nashua program chair and facilitator
- Greater Manchester Chamber of Commerce
- Queen City Rotary
- Associated Builders and Contractors
- Manchester Community Music School
- Girls at Work
- General outreach for the unemployed segment of our community by running workshops and webinars to ease their transition and support their next job landing
What achievements stand out most?
26 years has brought many rewards and I judge my achievements by the successes of the people and businesses that hire me and my firm. Over the years, what stands out is how my career path has culminated and galvanized my belief in what I do, why I do it, how I do it. Knowing I’m in the right line of work really stands out for me.
What do I draw upon as a method to propel ongoing growth?
- Think Yes – Give merit to the ridiculous
- Be authentic – preserve integrity
- Collaborate – it’s more rewarding
- Explore perceptions/hunches and communicate
What are the situations that people in business could be dealing with that would also be a good reason for them to contact you?
- Small company charting a course for growth
- Declining sales
- Declining morale
- Organizational change – teams shifting
- Need more accountability without making people miserable
- Communication breakdowns
- Opportunities to communicate with public – content is strong yet delivery is weak
- Developing inspirational leaders
- Having difficulty pinpoinint employees’ strengths
So stay tuned for regular updates, links to useful information. Thanks for clicking through. Also, be sure you catch my weekly radio show People Sense for Business. Click on the Listen LIVE or Podcast button to the right.